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- New web-console
- Monitor all clients' backup jobs
- FREE tool
- No additional paid module necessary
- Perfect for IT Resellers / MSPs and/or multi-site companies
Start monitoring backups in the Cloud!
How to use Actiphy Portal Service!
- Get your Actiphy Portal Service login details by filling in the above form.
- If you are using ActiveImage Protector 2022, jump directly to next step.
If you are using ActiveImage Protector 2018, install ActiveImage Protector Version 5.11.6665 on the machines to monitor and add this patch (download it here) - Log into https://portal.actiphy.com/;and start configuring it, create additional APS' users
Should you need any help, use the APS tutorial or watch the video below.
Videos
FAQ
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Does Actiphy Portal Service (APS) console replace the Actiphy Partner Portal?
No, they are different: APS is the backup monitoring web-console and the Partner Portal is where Resellers / MSPs can order and manage licences. However, it is possible both will be unified in a long-term period.
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Does Actiphy Partner Service (APS) include licence management?
Not at the moment.
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Can I email reports from Actiphy Portal Service?
Yes, reports from the monitoring console can be sent via email. When enabled, reports are sent to all users added in the organisation / reseller / MSP account.
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Can I add users myself in Actiphy Portal Service?
Yes, you can.
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Can I open a support ticket directly in Actiphy Portal Service?
No, but you can either create a support ticket here and one of our European technicians will answer to your query. Note that in the “About us” section of Actiphy Portal Service, you can send feedback directly to Actiphy’s developers but be aware that no support will be provided from them.
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Do I need maintenance to use Actiphy Portal Service?
Yes, a valid maintenance contract is necessary and recommended to always get the latest builds, solutions and support.
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Can I see and monitor all clients’ systems in APS?
You can see and monitor all systems you have added. It is necessary to add the systems to monitor first, complying with the instructions above.
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How much does the Actiphy Portal Service costs?
It is free, we do not charge for it.
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What can I monitor with it?
You can currently monitor backup jobs from ActiveImage Protector.
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Can I monitor other software than ActiveImage Protector?
No, you can only monitor Actiphy solutions. Should you search for a solution able to monitor more than your ActiveImage Protector backup tasks, we invite you to check out third party remote monitoring and management solutions (RMM) such as ServerEYE, Solarwind (Acmeo), PRTG Pässler.
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Can I monitor ImageCenter with Actiphy Portal Service?
Not at the moment.
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Where is Actiphy Portal Service hosted?
It is hosted on Amazon Cloud.
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What data is transferred to Actiphy HQ?
Actiphy Portal Service (APS) collects from ActiveImage Protector information from the support file (same file our technical support requests by default to assits you with technical issues), as well as user profile, organisation and location information you create in APS and required for the service to function properly.
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Can we have different user roles in Actiphy Portal Service?
Yes, we have 3 different user roles: Administrator, User, Viewer.